https://www.linkedin.com/in/sinduja-ramanujam/

I’m a product leader focused on building AI-native products and intelligent workflow experiences at enterprise scale.

Over the past 12+ years across ServiceNow, Meta, Microsoft, and Intel, I’ve worked at the intersection of AI, platforms, and customer experience, leading 0→1 product initiatives, scaling enterprise systems, and building products that simplify complex workflows for users.

Most recently, I’ve been leading agentic AI initiatives in Customer Service Management at ServiceNow, including defining and launching GenAI-powered skills, autonomous workflows, summarization systems, sentiment intelligence, and next-generation AI-native agent experiences.

I’m also helping shape an AI-native workspace initiative focused on reimagining how users interact with enterprise information. By leveraging context engines and context graphs, we’re exploring how to surface the right information, insights, and actions at the right time.

My work sits at the intersection of LLM capabilities, workflow orchestration, human-AI collaboration, and real-world enterprise adoption.

I’m especially interested in how AI changes the way people work — not just through automation, but through better product experiences, decision support, and intelligent systems that feel intuitive and genuinely useful.

One thing I strongly believe: AI doesn’t replace great product management fundamentals, it amplifies them. Understanding customer problems deeply, exercising product judgment, iterating quickly, and building with empathy matter even more in an AI-first world.